Standard Returns
Every eligible shopper can use the return route in your policy. Your existing window, conditions and permitted outcomes remain in place.
Returns for Shopify stores
We run your returns.You share in the economics.
Nuff operates your standard return journey. Shoppers can optionally add Better Returns at checkout. Those fees fund the programme, and your brand participates in positive programme economics.
You set the policy. Shoppers who do not upgrade keep the standard return route. Eligible cash refunds remain available.
How it works
One returns operation. Two shopper routes.
Better Returns
At checkout, the shopper can pay for one clearly defined extra benefit. The first benefit being tested is a prepaid return label.
Fewer returns
When a shopper starts a return, Nuff first suggests a better-fitting size or store credit. Many keep the item or take credit, so fewer orders come back and more revenue stays with your store.
Nuff operates both
Nuff handles the agreed return journey, applies your policy and keeps the shopper updated. The optional fees and programme costs are recorded in one shared ledger.
Responsibility
Nuff runs the journey. You keep control.
Nuff
- Return request and shopper communication
- Approved policy and eligibility checks
- Standard and upgraded route administration
- Case tracking and outcome records
- Transparent programme ledger
Your store and 3PL
- Set and approve the returns policy
- Choose permitted refund, credit and exchange routes
- Receive and inspect physical returns
- Make or approve merchandise refunds
- Approve the pilot and its economics
The economics
Fees in. Actual costs out. The result is shared.
01Better Returns fees collected by the merchant
02Less the shopper benefit and the programme’s operating, payment and risk costs
03Less the agreed holdback until the cohort is closed
04Positive realised contribution is reconciled under the agreed merchant and Nuff terms
No invented percentage. No share shown before the cohort closes. The first model uses your policy and, only if the conversation is worth continuing, your actual order and return data.
Founding merchant programme